150K+ workflow records. 25-35% cycle time reduction identified.
A leading global consumer goods manufacturer had a formula rework rate of 7 percent and a finished goods rework rate of 11 percent, consistent across years, without anyone having traced those numbers to a process design failure. SLA misses were running 6 to 14 times standard. 150K+ workflow records showed a system under significant structural strain. The numbers were in the reports. The cause was not.
Spinnaker conducted a comprehensive current state assessment across 150K+ workflow records, 100 interviews and 80 stakeholders across R&D, Quality, Regulatory, Operations and Technology. Root cause analysis identified unclear functional ownership, no calibrated review tiering by product risk and inconsistent handoff protocols between functions. A tiered review system was designed, functional ownership was defined at every handoff and the process architecture was connected to the organization's PLM environment. This engagement became the foundation for the regulatory technology program that followed.
Thirty minutes with a senior partner. We will tell you whether we have seen it before and what we would do in the first ninety days.
