Process Optimization
Waste measured, not estimated. Future state designed against what the data shows. Improvement documented so it holds after we leave.
The challenge
The cost of a broken process does not appear on a single line in the P&L. It appears in rework rates. In SLA misses. In cycle times that no one has measured end to end because the process spans too many functions, too many systems and too many years of accumulated workarounds.
The Spinnaker approach
We analyze the process against primary source data. We have analyzed 150K+ workflow records. We have found 70-90% non-value-added time that nobody had previously measured. The future state is designed against what the data shows. Not against assumptions.
Documented results
Thirty minutes with a senior partner. No deck, no pitch. We will tell you whether we can help and what we would do in the first ninety days.

