Service · 02

Process Optimization

Waste measured, not estimated. Future state designed against what the data shows. Improvement documented so it holds after we leave.

All industriesRegulatory functionsOperations
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The challenge

The cost of a broken process does not appear on a single line in the P&L. It appears in rework rates. In SLA misses. In cycle times that no one has measured end to end because the process spans too many functions, too many systems and too many years of accumulated workarounds.

The Spinnaker approach

We analyze the process against primary source data. We have analyzed 150K+ workflow records. We have found 70-90% non-value-added time that nobody had previously measured. The future state is designed against what the data shows. Not against assumptions.

Documented results

150K+
Workflow records analyzed.
25-35% cycle time reduction identified and implemented. Rework rates quantified for the first time.
70-90%
Of processing time was non-value-added.
621 regulatory specifications redesigned for a Fortune 50 FMCG organization. Nobody had measured it before we did.
78
Stakeholders aligned to one review model.
End-to-end claims and communications process redesigned. A corporate bottleneck eliminated through process design.
We deliver while others recommend.

Thirty minutes with a senior partner. No deck, no pitch. We will tell you whether we can help and what we would do in the first ninety days.

Process Optimization Consulting | Spinnaker International