Case Study · Cost Optimization · Media

National Operations Center Consolidation

9 regional centers to 1 national operation. Revenue per employee: $360K→$405K. Audited results confirmed.

Cost OptimizationBusiness TransformationMedia and Telecom

The challenge

A leading regional media company was operating nine regional operations centers across 20+ markets. The distributed model had been built for regional reach. The underlying economics no longer supported the cost structure it generated.

The organization needed more than an efficiency program. It needed a structural answer to how operations were organized. The organizational change management capability to execute the transition without losing what the distributed model had built.

The approach

Market operations assessment and current state documentation across all 20+ markets.
Four future state consolidation scenarios modeled, each with full financial analysis and explicit trade-offs presented to leadership before any operational decision was made.
National Operations Center design: facility, technology, staffing model and operating procedures.
Market-by-market transition planning and change management. Go-live support throughout.

The result

Operating model restructured across the consolidated organization without across-the-board cuts.
$4.8M in annual savings confirmed post-implementation.
9 regional centers consolidated to 1 national center. Operations audited post-go-live. Results confirmed.
Revenue per employee increased from $360K→$405K. Full implementation delivered. Not just the design that recommended it.

Does this challenge sound familiar?

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